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Frequently Asked Questions

Find quick answers about our products, ordering, shipping, returns, and SMS program.

TalkyCo sells over-the-counter (OTC) healthcare products only. Our catalog includes pain relievers, allergy and cold care, digestive health aids, first aid supplies, vitamins and dietary supplements, and personal care products. We do not sell prescription medications, controlled substances, cannabis or CBD products, vape products, or any other prohibited items.

No. All products sold by TalkyCo are over-the-counter eligible, meaning they do not require a prescription. However, some OTC products have age restrictions or specific usage conditions — please read all label directions before use. If you have questions about whether a product is appropriate for you, consult a healthcare professional.

Every product page on TalkyCo Shop includes complete product information: active ingredients, inactive ingredients (where applicable), directions for use, warnings, manufacturer information, and quantity/size details. Click "View Product" on any product listing to see the full information before purchasing.

All products we carry are standard over-the-counter healthcare products from established manufacturers. As with all OTC products, please read labels carefully, follow directions, and consult a healthcare professional if you have any medical conditions, take prescription medications, or have questions about whether a product is appropriate for you. See our Product Disclaimer for more information.

Browse our product catalog, add items to your cart, and proceed to checkout. You'll provide your shipping address and payment information, and review your order before completing the purchase. You do not need an account to check out — guest checkout is available.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. Payment is processed securely at checkout using SSL encryption.

Orders can be cancelled or modified within 1 hour of placement, before they are processed for shipment. To request a change, contact us immediately at support@talkyco.com or call 1-800-TALKYCO. Once an order has been shipped, it can no longer be modified, but you may be eligible for a return per our return policy.

Standard shipping is free on orders of $35 or more. For orders under $35, standard shipping is $5.99. Expedited shipping (2–3 business days) is available for an additional fee at checkout. See our Shipping Policy for full details.

Standard shipping typically takes 5–7 business days. Expedited shipping takes 2–3 business days. Orders placed before 2 PM ET on business days are generally processed the same day.

At this time, TalkyCo Shop ships to eligible U.S. addresses only. We do not currently ship internationally or to P.O. boxes.

Unopened, undamaged products may be returned within 30 days of purchase for a full refund. Opened OTC healthcare products generally cannot be returned for safety reasons. For damaged or defective items, please contact us within 7 days of receipt. See our full Returns & Refund Policy.

Contact us at support@talkyco.com or call 1-800-TALKYCO with your order number to initiate a return. We'll provide a prepaid return label for eligible returns.

You can opt in to receive TalkyCo marketing SMS messages by entering your mobile phone number and checking the SMS consent checkbox on our homepage or SMS opt-in page. The checkbox must be actively checked — we do not enroll anyone automatically. Signing up for SMS is entirely optional and is not required to make a purchase.

You can unsubscribe at any time by replying STOP to any TalkyCo marketing text message. You will receive a one-time confirmation message and will no longer receive marketing texts from TalkyCo. You can also email sms@talkyco.com to opt out.

Message frequency may vary. Messages may include new product announcements, special offers, discounts, and product availability updates. Message and data rates may apply depending on your mobile carrier plan.

No. Consent to receive marketing text messages is completely optional and is never required to make a purchase from TalkyCo. You can complete checkout without opting in to SMS. See our SMS Terms for full program details.

TalkyCo does not sell or rent mobile phone numbers or SMS opt-in information to third parties or affiliates for their own marketing purposes. Your mobile number may be shared with service providers (such as our SMS delivery provider) solely as necessary to operate our SMS program. See our Privacy Policy for complete details.

No, you can check out as a guest without creating an account. However, creating an account allows you to view order history, track shipments, manage your addresses, and access past invoices. You can create an account during checkout or on the My Account page.

On the My Account sign-in page, click "Forgot Password" and enter the email address associated with your account. You'll receive a password reset link by email within a few minutes.

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