Last Updated: August 1, 2025
Overview
TalkyCo LLC ("TalkyCo," "we," "us," or "our") operates shop.talkyco.com (the "Shop"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our Shop, create an account, place an order, or interact with our SMS program.
This Privacy Policy explains how TalkyCo LLC collects, uses, discloses, and protects personal information in connection with the TalkyCo Shop. By using the Shop, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide Directly
- Name — first and last name provided at checkout or account creation
- Email address — for order confirmations, account communications, and (if opted in) marketing
- Mobile phone number — if voluntarily provided for SMS marketing opt-in
- Shipping address — street address, city, state, ZIP code, country
- Billing information — payment card information (processed securely by our payment processor; we do not store full card numbers)
- Account credentials — username and hashed password
- SMS consent records — consent timestamp, consent source URL, checkbox text version, and opt-in/opt-out history
- Customer support communications — messages, emails, and call logs
Information Collected Automatically
- IP address — used for fraud prevention and analytics
- Browser and device information — user agent, browser type, operating system
- Cookies and tracking technologies — see the Cookies section below
- Order and purchase history — products purchased, order amounts, dates
- Usage data — pages visited, links clicked, time on site
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and receipts
- Provide customer support
- Manage your account
- Send marketing text messages (only to customers who have affirmatively opted in via the SMS consent checkbox)
- Send promotional emails (only if you have opted in)
- Prevent fraud and ensure security
- Comply with legal obligations
- Improve our Shop and services
- Process returns and refunds
Service Providers
We share information with third-party service providers who help us operate our business. These providers include:
- Payment processors — to securely process credit and debit card transactions
- Shipping providers — to deliver your orders
- SMS delivery providers — to send text messages to customers who have opted in
- Email service providers — for transactional and marketing emails
- Analytics providers — to understand how customers use our Shop
- Fraud prevention services — to detect and prevent fraudulent transactions
- Cloud hosting providers — to host and operate the Shop
All service providers are contractually required to use your information only as necessary to provide services to TalkyCo, and are not permitted to use your information for their own marketing purposes.
We do not sell, rent, or lease your personal information to third parties.
SMS Marketing Communications
With a customer's affirmative consent, TalkyCo may send recurring marketing text messages concerning eligible OTC products, promotions, discounts, special offers, new products, and product availability.
Message frequency may vary. Message and data rates may apply.
Customers may opt out of marketing SMS messages at any time by replying STOP. Customers may reply HELP for assistance.
SMS marketing consent is voluntary and is not a condition of purchase.
Mobile Information Privacy: TalkyCo does not sell or rent mobile phone numbers or SMS opt-in information for third-party marketing purposes. Mobile information and SMS consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared with service providers solely as necessary to provide SMS delivery, customer support, order fulfillment, payment processing, security, and other operational services. These service providers are not permitted to use mobile information for their own marketing purposes.
We maintain records of SMS consent including: phone number, consent timestamp, consent source URL, checkbox text at time of consent, and opt-out (STOP) history.
SMS opt-in: We only send marketing SMS messages to individuals who have affirmatively opted in by checking an unchecked SMS consent checkbox and submitting their phone number on our website.
SMS opt-out: You may unsubscribe from marketing SMS messages at any time by replying STOP to any TalkyCo marketing text. You can also opt out by emailing sms@talkyco.com.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your shopping cart between sessions
- Remember login status
- Analyze traffic and usage patterns
- Improve site performance
You can control cookies through your browser settings. Disabling cookies may affect site functionality, including the shopping cart.
Data Security
We implement industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit and secure storage for data at rest. Payment card data is processed by PCI-compliant payment processors — we do not store full card numbers on our servers.
While we take security seriously, no system is entirely secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect unauthorized access.
Your Rights & Choices
- Access your information: Request a copy of the personal information we hold about you.
- Correct your information: Update inaccurate information through your account settings or by contacting us.
- Delete your information: Request deletion of your personal information (subject to legal retention requirements).
- Opt out of marketing emails: Click "Unsubscribe" in any marketing email.
- Opt out of SMS: Reply STOP to any TalkyCo marketing text message.
To exercise these rights, contact us at privacy@talkyco.com.
Children's Privacy
The Shop is intended for users 18 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly. Contact us at privacy@talkyco.com if you believe we have inadvertently collected such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted at this URL with a new "Last Updated" date. Continued use of the Shop after changes are posted constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or requests:
- Email: privacy@talkyco.com
- Phone: 1-800-TALKYCO
- Mailing: TalkyCo LLC, Privacy Department, United States