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Returns & Refund Policy

We want you to be satisfied with your purchase. Here's everything you need to know about our return and refund process.

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30-Day Returns

Return unopened products within 30 days of purchase for a full refund.

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Easy Refunds

Refunds processed to your original payment method within 5–7 business days of receipt.

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Prepaid Return Labels

We provide prepaid return shipping labels for eligible returns.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of the original purchase date
  • Product must be unopened and in original, undamaged packaging
  • Product must not have been used or tampered with
  • Accompanied by proof of purchase (order number or receipt)

Important — OTC Healthcare Products: For the safety of all customers, opened over-the-counter healthcare products generally cannot be returned. Exceptions apply for products that were defective, damaged upon arrival, or incorrectly shipped. Contact us within 7 days of receipt for these situations.

Non-Returnable Items

  • Opened OTC drug products (unless defective or damaged)
  • Products with broken tamper seals
  • Products returned more than 30 days after purchase
  • Products not purchased from TalkyCo Shop
  • Final sale or clearance items (marked at time of purchase)

How to Start a Return

  1. Contact us at support@talkyco.com or 1-800-TALKYCO with your order number and reason for return.
  2. Our team will review your request and send return authorization instructions, typically within 1 business day.
  3. Package the item(s) securely in original packaging, if possible.
  4. Attach the prepaid return shipping label we provide.
  5. Drop off the package at any authorized shipping location.

Do not return items without authorization — unauthorized returns may not be processed.

Refunds

Once we receive and inspect the returned item(s), we will notify you of the refund approval. Approved refunds are processed to your original payment method within 5–7 business days.

Please note: Your bank or credit card company may take an additional 2–5 business days to post the refund to your account. If you do not see your refund within 10 business days, contact us at support@talkyco.com.

Exchanges

We do not offer direct product exchanges at this time. If you would like a different product, please return the eligible item for a refund and place a new order.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please:

  • Contact us within 7 days of delivery
  • Include your order number and photos of the damaged/defective item
  • Email: support@talkyco.com

We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Order Cancellations

Orders may be cancelled within 1 hour of placement by contacting us immediately at support@talkyco.com or 1-800-TALKYCO. Once an order has been shipped, it cannot be cancelled — you may initiate a return after delivery.

Contact Us

For return or refund questions: